What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm trying to cancel my premium account

    Asked by winonacru on April 25, 2011 at 10:09 PM

    I keep getting taken to this "plimus" site... I have no account with them and don't understand how it relates to JotForm at all. I would like to go back to a free account. Thank you

    JotForm cancel subscription
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    JotForm Support

    Answered by liyam on April 25, 2011 at 11:36 PM

    Hello winonacru,

    You have paid Your JotForm subscription using our payment gateway, Plimus. Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires.

    If you have any other questions or concerns, please let us know.

    Thank you for using JotForm!

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    Answered by earthdaysg on April 26, 2011 at 11:18 AM

    Hi there,

    I'm having the same problem as winonacru. Does the 30-day money back guarantee applies?

    Do advice as I have no idea whats the username and password that plimus is requesting for.

    Thank you.

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    Answered by allanftd on April 26, 2011 at 12:31 PM

    Hi earthdaysg,

    For verification purposes, may we ask what JotForm plan are you currently subscribed to, as well as the date when you sign up?

    We'll wait for your response. Thank you for using JotForm!

    JOTFORM SUPPORT

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    JotForm Support

    Answered by NeilVicente on April 26, 2011 at 12:36 PM

    @earthdaysg

    It appears that you have paid for Jotform using one of our payment gateways, Paypal. To cancel your subscription:

    1. Log into your PayPal account
    2. Find the latest payment you have made to us
    3. Click on the subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. Your account will stay Premium until the duration of the subscription you have paid for lapses.

    Hope you find this helpful. Thank you for considering Jotform.


    Neil

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    Answered by PGPacific on September 23, 2011 at 02:00 AM

    @JotfomSupport

    I too registered for Premium through plimus (apparently as that is where it redirects upon clicking Cancel).  I don't have the email from plimus when I signed up for premium, so can you cancel my Premium subscription? 

    Great forms!

    Steve

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    JotForm Support

    Answered by liyam on September 23, 2011 at 04:13 AM

    Hello Steve,

    Upon checking your account, I saw that your subscription has been canceled already.  Your account will stay premium until the time of your subscription expires.   Feel free to resubscribe anytime you will need our paid services again.

    If you have other questions or concerns, please do let us know.

    Thank you for using JotForm!

    Warm regards,

    Liyam

     

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    Answered by Rose Peerson  on November 17, 2014 at 12:02 PM

    I am having trouble caneling my subscription
      What is the user name and password they are wanting?
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    JotForm Support

    Answered by ashwin_d on November 17, 2014 at 12:22 PM

    Hello Rose,

    This is a very old thread. I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/460411

    Thank you!

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    Answered by Alex Thompson  on June 01, 2016 at 11:56 AM

    how to cancel my prescription my billing address is 841 North Green Park Avenue Covina California 917 24
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    JotForm Support

    Answered by ashwin_d on June 01, 2016 at 12:09 PM

    Hello Alex,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/851442 

    Thank you!