What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some jot forms are not coming through

    Asked by nancy gordon on June 20, 2013 at 11:06 PM

    NancyGordonStudio.com  uses JotForm....some people get replies (automated)  from you....but I do not get the reg form....this is very frightening......what is up?....latest is from  jodi.hoskinson@me.com

    Page URL:
    nancygordonstudio.com

    JotForm automated latest
  • Profile Image

    Answered by khrisell on June 20, 2013 at 11:38 PM

    I checked your email logs and  there is no problem with your email nants@usa.net 

    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!