What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Change email recipient?

    Asked by garypaladin on June 21, 2013 at 02:15 AM

    I want to change the email of the person who receives the Jotform from me to someone else.  Instruction says "click on Set up & Share" but there is not such tab.  Please email me back garypaladin@sbcglobal.net with where to look for the tab or guidance.  Thanks.

  • Profile Image

    Answered by gori-mathew on June 21, 2013 at 02:25 AM


    While on "my forms" page click on the form edit and then:

    1. Click on 'Setup and Embed'

    2. Click on 'Email Alerts'

    3. Select 'Notification'

    4. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    You can then change the recipient email address.

    If you are planning to have 2 email addresses on the recipient E-mail, don't forget to include a comma after each address.

    Hope this helps!


  • Profile Image

    Answered by peter8lloyd on December 23, 2013 at 09:35 AM

    Following the instructions above, I enter the email address as indicated, but the emails still go not to the email address I enter but to the default email address of the account.

    In my case, I operate jotforms for my client. The jotfoms account is in her name with her email address, but I want emails to come to me, not her.

    How do I do that?



  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 23, 2013 at 09:50 AM

    Hello Peter,

    Upon checking your forms, I found that your form's notification alert is configured to send submission emails to "peter@peterlloyd.com" email address. 

    If you need to change the email address which is used to receive submission emails, you should actually change the "Recipient Email" address of your form's email alerts. Here is a guide which should help you change the "Recipient Email" address:  https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by peter8lloyd on December 23, 2013 at 10:17 AM
    Yes, thank you, that's what I do, but the emails still go elsewhere.
    *Peter Lloyd*
  • Profile Image

    Answered by EliezerN on December 23, 2013 at 10:33 AM


    Since your issue has not been resolved yet by following the guide suggested by my colleague, please open a new thread and pos there your concern, that way we will be able to better track your concerns and give you the right assistance and avoiding confusion at the same time. Once you post your inquiry in a new thread we will reply to you as soon as possible.


  • Profile Image

    Answered by peter8lloyd on December 23, 2013 at 10:34 AM

    Okay, thanks.