What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Are sub-accounts limited to 100 submissions only?

    Asked by hssrpscheme on June 21, 2013 at 02:33 AM

    Hi,

    My main account has 10,000 submissions, and I created 4 sub-accounts. 

    Is each sub-account limited to only 100 submissions? Can we increase their submission limit (while still having it under 10,000 submissions in total)?

     

    Thanks!

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 21, 2013 at 02:46 AM

    The forms created by the sub-accounts do actually belong to your (parent's) account. So, the submissions received on these forms are counted on your monthly counts. So, they will be using your 10,000 limit.

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    Answered by hssrpscheme on June 21, 2013 at 03:18 AM

    Hi,

    This is a screenshot of one of my sub-accounts. There is only 100 submissions allocated for it. Will the submission limit increase when it hits the 101th submission?

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    JotForm Support

    Answered by Morian on June 21, 2013 at 05:18 AM

    Hi!

    Actually even when your sub-accounts make submissions, it is your primary account's submission count that will be incremented so you can simply disregard the 100 submissions indicated there. If your plan has 10,000 submissions/month, then you and your sub-accounts will have that many submission limits available combined.

    Let us know if you have more inquiries. Thanks!