What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    i can't login to my account

    Asked by 0537015556 on June 22, 2013 at 06:28 AM


    how are you ?

    i hope you hep sure..


    my problem is : when i want login, i can't.. it give me ( Username or password did not match. ) !!


    but i know my Username and password and my email..

    if  i click on link (Forgot Password?) )  then i write my email, give me messeg (  No user with this email address or username has been found. )....


    why ?  what happen ?

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 22, 2013 at 06:57 AM


    You appears to be logged in here in forum. Is 0537015556 your username?

    I checked it here and it was suspended due to the form you've created. The form was suspected to be used for phishing due to the social media websites in your form. Anyway, after reviewing it here it seems to be fine and nothing malicious. I have now re-activated your account. You can now login.

    Here's your account details FYI:

    Username: 0537015556

    Email: akrqsa103@gmail.com

    Let us know if you further questions. Thanks!

  • Profile Image

    Answered by 0537015556 on June 24, 2013 at 04:54 AM

    Thank you for your wonderful response and outstanding services that we receive

  • Profile Image

    Answered by sidharth_kch on June 24, 2013 at 05:47 AM


    You are welcome.

    Glad to know that your issue was resolved.

    Should you have any questions please feel free to contact us.