Email notification no longer working

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    PowerofTouch
    Asked on June 22, 2013 at 11:53 AM

    I used to get notified with each JotForm submission. Suddenly, nothing is reaching my inbox. I've checked my spam folder, but they're not there either. I've tested several of my forms - sending test emails... but nothing is reaching.

    Please help.

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    jefreylandicho
    Answered on June 22, 2013 at 12:00 PM

    It appears your email address has been listed in our bounce listing with the following reason.

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'gmx.net (mxgmxus003) Nemesi= s ESMTP Service not available\nNo SMTP service\nIP address is black listed.= \nFor explanation visit http://postmaster.gmx.com/en/error-messages?ip=3D19= 9.127.232.132'

    I have remove your email address from our boince listing and you should be able to received your form notification again. To prevent this from happening again, I would suggest checking this guide on how to prevent email notification from not being received.

    If the issue still persist, please contact us again.