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    Jotform free account upgraded without asking

    Asked by paulosuch on June 23, 2013 at 11:03 PM

    I cancelled my $9.95 subscription two weeks ago to go back to the free subscription and it said it was successfully cancelled.

    Yesterday, I received a message saying my credit card details were wrong. I updated the details and it automatically updated my subscription to the $9.95 monthly fee and said I now had to pay until 22 July (instead of 25 June).

    I have recancelled it but want to hear from you that I will not be charged again. 

    BTW, think it is a little bit dodgy to automatically upgrade an account again just because there is a change in details for an account that is in the last two days of being closed and trasferred to a free account.

     

    JotForm Jotform free message Updated credit card
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    JotForm Support

    Answered by Welvin on June 24, 2013 at 01:24 AM

    Hi,

    You should have discarded the email saying your card was unable to get charged and never update your Payment Methods or contact us for clarifications. It is a system generated email from our Payment Processor - Plimus (Now BlueSnap) for all the subscriptions we have that has a pending payments or payment on hold for the reason i.e Card has been expired, bank declined the process.

    Yes, I can confirm the cancellation and have it totally cancelled from our Payment Processor. We can send you a refund if you want. Just please let us know.

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    BTW, think it is a little bit dodgy to automatically upgrade an account again just because there is a change in details for an account that is in the last two days of being closed and transferred to a free account.

    -Usually happen when there's a pending payment involved then you as the customer update the payment details as recommended from the email. Again, contact us if you will experience this again so we can check and deactivated future email notices., please be sure to include the reference numbers.

     

    Cheers! :)