What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: Form Not Allowing Users to Go to Next Page

    Asked by truckersamerica on June 24, 2013 at 12:29 PM

    I need someone to contact me regarding this issue ASAP. We have an application on our website and it is currently not allowing anyone to go past the first page; this is a critical problem that we need solved immediately. 


    This is the link: https://secure.jotformpro.com/form/30973952280964.

    When you complete the first page and click 'Next', nothing happens. I am going to attempt to clone the form and change the link and see if that helps; but we need to ensure this does not happen again. 

    Additionally, I posted another question in the forum that has yet to be answered and it involved editing the submitted applications. We need both of these issues fixed as soon as possible.



    Page URL:

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    JotForm Support

    Answered by Morian on June 24, 2013 at 01:15 PM

    Hi! Thanks for contacting Jotform. 

    I clicked on the link and filled up the first page. I clicked on Next and was able to go to Personal Information page without issue. 

    Perhaps it maybe a problem with your browser you can try clearing your browser's cache. Regarding your other question, I'll look into it and see what we can do to fix it as soon as possible. Thanks.