Not working PDF export for image files with capitalized file extensions (eg. JPG)

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    Asked on June 24, 2013 at 05:11 PM


    The PDF export function of responses does not show image thumbnails if an image has a file extension that is capitalized. I noticed this that .png showed image thumbnails in the PDF export.

    However, a .JPG did not export with a thumbnail in the PDF. I renamed all .JPG images and edited the submissions to have .jpg, and then thumbnails started to show (as expected).

    Just letting you know. Would be great to have this bug corrected by your engineering time.



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    Answered on June 24, 2013 at 05:47 PM

    Thank you for reported problem.

    I have reproduced the problem and escalated a bug report ticket to our Development Team.

    We will get back to you as soon as we have any updates.

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    Answered on June 29, 2013 at 09:46 PM


    I had a recent fix regarding this. Thank you for letting us know.

    Kind regards,