What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form isn't showing up in certain browsers

    Asked by rugrescuecleaning on June 24, 2013 at 08:55 PM

    Hello,

     

    I noticed that my form will not load in certain browsers, it works fine for Firefox on Mac, but doesn't load in Safari, or on my mobile phone too.  Is there a way to fix this?

    Page URL:
    http://www.rugrescuecleaning.com/index.php/schedule-cleaning

    Mobile hello Mac OS form builder embed tools
  • Profile Image
    JotForm Support

    Answered by Welvin on June 25, 2013 at 01:17 AM

    Hi,

    It loads fine on my end using MAC OS Safari Browser.

    Works on mobile emulator too. Please try to re-embed your form using our iframe method: How to Get Form iFrame Codes. Be sure to clear your browsers cache and cookies after that.

     

    Thanks

  • Profile Image

    Answered by rugrescuecleaning on June 25, 2013 at 05:24 PM

    Ok, when I go to select Embed Options in the menu, it doesnt do anything.  In fact, I havent been able to choose Embed Options EVER, outside of a <script> format, why is this?

  • Profile Image
    JotForm Support

    Answered by jonathan on June 25, 2013 at 06:44 PM

    Hi,

    I suggest you try clearing your browser cache first. I am not sure yet why you could not use the Embed tools in the form builder ever since. 
    There have been no similar reported issue to us from other users that uses Mac OS.

    Was there any error message when you are not able to access the Embed tools?

    I just tested again on Mac OS, and I can use the embed tools just fine.

    For the meantime, if you are not still able to do this, you can get your form's iframe embed code here . Use this to embed the form in your website.

    Please inform us if issues still persist.

    Thanks.

  • Profile Image

    Answered by rugrescuecleaning on June 26, 2013 at 08:44 AM

    No error message, just doesnt pop up very odd.  I tested it in Safari and it works, however in Firefox it does not, does this happen at all?

  • Profile Image

    Answered by jefreylandicho on June 26, 2013 at 08:59 AM

    We current don't experience the same issue you are experiencing. Please try to reset your Firefox setting to its default setting  and see if it resolves the pop up issue. Alternatively, you can use Google Chrome browser which is light and faster compare to other browser.