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  • Profile Image

    I had someone submit a form but was not notified

    Asked by dwoods3 on June 24, 2013 at 11:08 PM

    Just wanted to see how can i check the email that I have assigned to have my submission notifications go to.

     

    I had someone submitt a quote request today at 4pm eastern time and did not recieve any notification, I just happen to check my forms at 10pm and I saw it.

     

    I may have did something wrong, I just want to know what it was.. I LOVE the product and service..... 

    Also, I need to make a payment as well, or let me know if payment will be auto drafted from payment form that i have on file... thanks 

    Page URL:
    itisalinkinanemail

    My Forms payment form email product
  • Profile Image

    Answered by sidharth_kch on June 25, 2013 at 01:05 AM

    @dwoods3

    Request you to please let us know the form name or form id with which you are having this issue. I checked all your forms and don't see any issue except that you have not set the "Sender Name" in your notification setup.

    I checked our email server logs and see that emails are getting delivered to your inbox. Here is the logs of all emails sent today: 

    /var/log/jotform/amazonSES.log:[24/Jun/2013:16:05:22 -0400] 31457241879159 AmazonSES Sent email to danielwoods@twiagroup.com -  MessageID:0000013f77ca6da7-3c2d2262-3801-422f-a6ff-d780a15c40a8-000000 - RequestId:66ca3c2c-dd09-11e2-994d-ef3e15db0ad0

    /var/log/jotform/amazonSES.log:[24/Jun/2013:16:07:22 -0400] 31507410408949 AmazonSES Sent email to danielwoods@twiagroup.com -  MessageID:0000013f77cc40d1-1eed69cc-5df4-4c7b-a9ea-10176580a13d-000000 - RequestId:ae1545ba-dd09-11e2-8dc5-719cb6c37b6b

    /var/log/jotform/amazonSES.log:[24/Jun/2013:22:05:06 -0400] 31457241879159 AmazonSES Sent email to danielwoods@twiagroup.com -  MessageID:0000013f7913c412-04e3c08e-3e21-438d-90d8-0ace2054b13b-000000 - RequestId:a78a64f3-dd3b-11e2-be18-ad268ca2b533

    Request you to please check your SPAM folder and see if the emails are there.

    Thanks,

    Sidharth