What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing Data

    Asked by JBC on April 26, 2011 at 02:48 PM


    On the following form: http://www.juniorbulldogclub.co.uk/2012.htm

    Information is missing from Pledge infrormation downards when submitted even though it was entered and some parts are required?! How do I fix this?







    Full Name

    Sara Lamont


    Street Address: test
    City: brighton
    State / Province: east sussex
    Postal / Zip Code: bn41 2tj
    Country: United Kingdom

    Phone Number




    I pledge the following item (description):


    Approximate purchase price of item:


    Please use the following name(s) in all acknowledgements:


    Website Address:


    Phone Number


    Please tick if you wish to have your gift remain anonymous.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on April 26, 2011 at 03:25 PM

    Hello JBC,

    When I checked your submissions, I noticed that there are some information entered and has contents in those fields that are required.  Is this the same submission that is in issue?

    When I checked your email notifications content, the variable names in the layout is not the same as what is supposed to be set to be coming from your form.

    I pledge the following item (description): {iPledge10}

    When I clicked the "I pledge..." field under Form Fields on the right to try assigning the variable for "I pledge..." it gave {iPledge} and not {iPledge10}.

    There seems to have quite a number of variables that needs to be replaced.  The fastest way to do this is delete your existing email notification and create a new one.

    Let me know if you need further assistance for this.


  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 26, 2011 at 03:44 PM


    If you look at your submissions page, you would find the complete entry for that particular submission


    The problem lies within your notification email. It appears that the identifiers for the fields are not updated. Solution is to delete the existing notification email and create a new one.

    I went out of my way and did that for you. Your email notification should be working flawlessly now.

    Let us know if you encounter any other problems.