Appointment: Unable to reset previously selected time slots

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    Asked on May 20, 2020 at 09:57 AM

    Hello.  I have created a form with your new appointment field and want to test it.  How can I do so and then reset the available time slots once I am done testing?

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    Answered on May 20, 2020 at 11:22 AM

    Greetings and thank you for your message.

    To reset the time slots you need to remove the related submissions. To see how to remove submissions, please click here.

    Please make sure you remove the submissions from the trash as well. You are able to access trash from the Inbox.

    Let us know if you have any additional questions. 

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    Answered on June 05, 2020 at 11:16 PM

    Thanks for this explanation.  However, I don't believe it is accurate.  For my form using this field, I deleted several submissions that were tests and/or submitted duplicates but the time slots did not free up.  My trash shows as empty (and I didn't empty it); not sure if that sounds correct.

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    Answered on June 06, 2020 at 01:33 AM

    Apologies for the inconvenience. You are right, there seems to be an issue resetting a previously selected time slot. Let me forward this to our backend team so they may check on it.

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    Answered on June 06, 2020 at 09:52 PM

    We are sorry for the trouble this has caused.

    The issue should be fixed now. Let us know if you are still experiencing any such issue. We will gladly take another look at it.