My forms are not sending to the user inputted email nor the autoresponder email

  • Profile Image
    waldrojb
    Asked on June 25, 2013 at 02:42 PM

    Hi there,

     

    I have about 10 forms spread over a website, and the forms just suddenly stopped submitting to the user-entered email address as well as the auto-responder address. The forms can be viewed and tested here, this is a currently active form:

    http://www.cisco.com/web/offer/formtest/GDC/basic.html

     

    Please help? I've cleared out all the database and re-tested and nothing is going to the requested email addresses. Although all forms are storing in the database sucessfully. Worked fine with emails earlier this week.

     

    Thanks,

    Jenni

  • Profile Image
    waldrojb
    Answered on June 25, 2013 at 03:10 PM

    It appears that these forms weren't working because the database was too full? There were only about 15 forms in the database, is that over my limit?

  • Profile Image
    sidharth_kch
    Answered on June 25, 2013 at 03:33 PM

    @waldrojb

    I don't see that your account is in overlimit status.

    I checked your form's notification setup and don't see any issue with it. To ensure the delivery of emails request you to please change your notification's "Sender Email" to "noreply@jotform.com".

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth