What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    [Stripe] - this account is unable to accept charges.

    Asked by thereserveteam on June 25, 2013 at 04:29 PM

    my customers are getting this error message...

    "this account is unable to accept charges."  Is this an error within stripe for within jotform? i paid for my service to work yesterday! any help would be appreciated thanks! # is 2532758857 calls are most prefered

    JotForm Stripe Stripe form
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    JotForm Support

    Answered by Mike_T on June 25, 2013 at 05:17 PM

    Thank you for contacting us.

    It might be related to expired Stripe Secret API Key / Stripe Publishable Key. Please refresh the Stripe API keys on your form, and then recheck the form.

    If it does not help, please let us know.

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    Answered by thereserveteam on June 25, 2013 at 05:27 PM

    no sir. this didnt fix the issue. here is the exact message i get after completing my form found here

    https://www.thereserveteam.com/Sport_Royal_Foams.html

    ERROR MESSAGE:

    "Your account cannot currently make live charges. Please contact us if you have any questions"

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    Answered by thereserveteam on June 25, 2013 at 05:35 PM

    please help

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    JotForm Support

    Answered by Mike_T on June 25, 2013 at 05:36 PM

    Please contact the Stripe Support to proceed with the further investigation. We do not block anything and the error is coming from their side.

    Thank you.

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    Answered by airportmetro on June 25, 2013 at 07:06 PM

    reservationteam go into your stripe and make sure you are using the live key and not the test key