[Stripe] - this account is unable to accept charges.

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    thereserveteam
    Asked on June 25, 2013 at 04:29 PM

    my customers are getting this error message...

    "this account is unable to accept charges."  Is this an error within stripe for within jotform? i paid for my service to work yesterday! any help would be appreciated thanks! # is 2532758857 calls are most prefered

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    Mike_T
    Answered on June 25, 2013 at 05:17 PM

    Thank you for contacting us.

    It might be related to expired Stripe Secret API Key / Stripe Publishable Key. Please refresh the Stripe API keys on your form, and then recheck the form.

    If it does not help, please let us know.

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    thereserveteam
    Answered on June 25, 2013 at 05:27 PM

    no sir. this didnt fix the issue. here is the exact message i get after completing my form found here

    https://www.thereserveteam.com/Sport_Royal_Foams.html

    ERROR MESSAGE:

    "Your account cannot currently make live charges. Please contact us if you have any questions"

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    thereserveteam
    Answered on June 25, 2013 at 05:35 PM

    please help

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    Mike_T
    Answered on June 25, 2013 at 05:36 PM

    Please contact the Stripe Support to proceed with the further investigation. We do not block anything and the error is coming from their side.

    Thank you.

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    airportmetro
    Answered on June 25, 2013 at 07:06 PM

    reservationteam go into your stripe and make sure you are using the live key and not the test key