Submissions keep coming

  • Profile Image
    Celimar Busquets
    Asked on May 21, 2020 at 03:31 PM

    Hello! I am currently subscribed to your platform and have been using it for the COVID-19 pre-screening for my patients. For some reason, submissions start to arrive afterhours, even on Sundays, and are repeating themselves. Submissions that I already received during my office hours. I know that I have a certain limit for submissions in my plan. Do these repeated submissions count and are being considered in the plan limit? I am afraid that these repeated submissions are consuming the limit in my plan?

    Please let me know.


    Celimar Busquets 

  • Profile Image
    Answered on May 21, 2020 at 05:41 PM

    Hello Celimar,

    Thank you for your message.

    In this case, I can see that your limit is 1000 and now you have 472 submissions, could you please provide us the example of duplicated submission, like ID or email so we can check the issue?

    Also you can apply to our program for corona responder: so you can ask for an upgrade to an unlimited account.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image
    Answered on June 03, 2020 at 12:28 AM
    Hello! I need to add a "date" entry in a survey I already completed. How can I insert it in the first question?
    Sent from my iPhone
  • Profile Image
    Answered on June 03, 2020 at 01:41 AM


    I create a new ticket for your last question: