JotForm Mobile Forms: Menu after tapping a form in the app are showing from the left and is being cut off

  • Karla Lauren Esteban
    Asked on May 22, 2020 at 4:35 PM

    Hello. I made a review on the Play store regarding my concerns with your app and one of the devs responded saying they couldn't reproduce the issue that I was talking about and asked if I can contact you here. 


    1st issue: The tab where I need to see the form or edit, etc is on the far left and I cannot see the options. 


    Second option:

    On the conditions tab, I cannot scroll through my conditions, whenever I do, the conditions just rearranges themselves. I wish I could show a video of this but I can't upload one so I hope the screenshots I'll upload would suffice. 

    1590179433Screenshot 20200522 232725 Screenshot 101590179593Screenshot 20200522 232759 Screenshot 211590179612Screenshot 20200522 232806 Screenshot 32

    Jotform Thread 2341649 Screenshot
  • Mike_G JotForm Support
    Replied on May 22, 2020 at 8:15 PM

    I was not able to reproduce the first issue you have described when I tested the latest version of the JotForm Mobile forms app (version 1.12.9) on my Android mobile device.

    1590192711zt20 09 43 Screenshot 10
    The menu after tapping the form appears from the button up.

    May we know the device you were using when you encountered the issue, please?

    Also, have you tried using a different device to test the issue on your end?

    As for your other concern, I have moved it to a new support ticket considering it is about another topic.

    https://www.jotform.com/answers/2342000

    We will respond to that support ticket shortly. If you have any follow-up questions about your concern in that support ticket, please feel free to reply there to avoid confusion.