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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    having trouble uploading a picture

    Asked by highvelocity100 on April 26, 2011 at 09:50 PM

    trying to upload a low res approx 1MB picture file, but all I see is the wheel spinning.

     

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    Answered by allanftd on April 27, 2011 at 06:39 AM

    Hi highvelocity100,

    We apologize for the inconvenience. May I ask for how long have you waited for the file to upload? Also, kindly attach the picture you're trying to upload and let us know where you want to attach it so that we can try it for you.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by highvelocity100 on April 27, 2011 at 09:59 AM

    Hi,
    I am trying to place this image just below the title, \"STS -134 Limited =
    Edition...
    Greg Cohen

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    JotForm Support

    Answered by NeilVicente on April 27, 2011 at 03:01 PM

    Hi,

    Are you still experiencing the same problems? I viewed your form and could see that you have successfully uploaded a low res picture but I checked and found out that it was around ~100kb. Did you try uploading the 1MB file again? We'll await your reply.

    Regards,
    Neil

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    Answered by highvelocity100 on April 27, 2011 at 03:10 PM
    Yes the 1mb file would not upload
    Sent from my iPhone
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    Answered by allanftd on April 27, 2011 at 05:12 PM

    Hi highvelocity100,

    I have found several pictures in your image library. Could you please open your Image Wizard and confirm if it is any one of these images in your library?

    Please let us know if we can be of further assistance. Thank you for your patience and for using JotForm!

    JOTFORM SUPPORT