having trouble uploading a picture

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    highvelocity100
    Asked on April 26, 2011 at 09:50 PM

    trying to upload a low res approx 1MB picture file, but all I see is the wheel spinning.

     

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    allanftd
    Answered on April 27, 2011 at 06:39 AM

    Hi highvelocity100,

    We apologize for the inconvenience. May I ask for how long have you waited for the file to upload? Also, kindly attach the picture you're trying to upload and let us know where you want to attach it so that we can try it for you.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    highvelocity100
    Answered on April 27, 2011 at 09:59 AM

    Hi,
    I am trying to place this image just below the title, \"STS -134 Limited =
    Edition...
    Greg Cohen

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    NeilVicente
    Answered on April 27, 2011 at 03:01 PM

    Hi,

    Are you still experiencing the same problems? I viewed your form and could see that you have successfully uploaded a low res picture but I checked and found out that it was around ~100kb. Did you try uploading the 1MB file again? We'll await your reply.

    Regards,
    Neil

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    highvelocity100
    Answered on April 27, 2011 at 03:10 PM
    Yes the 1mb file would not upload
    Sent from my iPhone
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    allanftd
    Answered on April 27, 2011 at 05:12 PM

    Hi highvelocity100,

    I have found several pictures in your image library. Could you please open your Image Wizard and confirm if it is any one of these images in your library?

    Please let us know if we can be of further assistance. Thank you for your patience and for using JotForm!

    JOTFORM SUPPORT