Have renamed options for a single choice field & default value

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    SouthernUnitedHC
    Asked on May 23, 2020 at 03:35 AM

    I have renamed the options for a single choice field, when I look at the field, all looks ok, but people feeling in the field are still entering the old options.

     

    Similar with a change to a default value on a hidden field. I have changed the default, but the new responses are continuing to use the old.
    Thanks

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    gerardw
    Answered on May 23, 2020 at 07:16 AM

    Please let us know the form URL where you are facing this issue so that we could check. I have additionally cleared the form caches on your account too if that solves the issue.

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    SouthernUnitedHC
    Answered on May 23, 2020 at 07:47 AM

    https://www.jotform.com/build/201341380005034



    A new submission was just created and the person still managed to enter the old options

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    Flavio_A
    Answered on May 23, 2020 at 10:13 AM

    Hi @SouthernUnitedHC

    I have checked your form and the last submission, but I was not able to find the fields you are having these problem with.

    Could you please specify them, so we can investigate what the cause is?

    We will be waiting for your answer.

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    SouthernUnitedHC
    Answered on May 23, 2020 at 06:15 PM

    The field Farm Rd pitch was changed. But many of the last responses still use the original option a and b


    THe field “did not attend training at the last minute” was change to default to “attended” as a default, they have been coming in blank.  I have manually changed these responses 

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    Kenneth_C
    Answered on May 23, 2020 at 07:58 PM

    Hello there,

    I cloned and tested the form and it seems to work as intended unless we are missing something:

    1590278130t1.png

    I have cleared the form cache so let us know if you still experience the same issue.

    Thank you for your patience.

    Best.

  • Profile Image
    SouthernUnitedHC
    Answered on May 26, 2020 at 08:26 PM

    Thanks.


    The problem continues to exist. The form was changed 5 days ago, the cache reset multiple time, but users are still filling in the form and the old options are showing. For people who have never filled in the form it is working.  I have also added getuseragent information, and it is not happening for people who have filled in the form previously

    If you look at the entry for Robert Strong for training date 31-5-20 it has options that no longer exist eg Farm Rd Pitch - A canteen end Farm Rd, and the default value for status is not defaulting, same with getuseragent information.



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    gerardw
    Answered on May 26, 2020 at 09:41 PM

    We apologize for the inconvenience. 

    I checked your form and it still has the options "A - Canteen End" and "B - Shop End" in the field:

    15905432552705_2.png

    Are you suggesting the you had deleted these two options on the form and they are appearing again?

    You can try reverting your form to a previously saved version from the form revision history tool: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    All your submissions have either chosen "A - Canteen End" or "B - Shop End".

    Also, the Status field is hidden on the form and hence the last submission for Robert Strong had this field as empty:

    15905434362705_3.png

    What I would suggest is hide the current Farm Rd pitch field (and remove it from condition too) and add a new field with the latest options. Link the new Farm Rd pitch field to the condition.

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    SouthernUnitedHC
    Answered on May 26, 2020 at 09:52 PM

    No .


    If you look option A is A - Canteen End, previously it was A - Canteen End Farm Rd


    If you look at the submission this morning it shows A - Canteen End Farm Rd.

    It also does not have the getuseragent information and it has not defaulted the correct status. 


    From previous issues, the form also had added a "unique field" called comment, this is a combination of name and date. This is being filled correctly for new users of the form, but not for old users of the form.

    As for the the status, it  has a default value, and yes is hidden. For new people, it is defaulting the value, even though it is hidden.


    I have also changed the training date to be only available for today  to today+ 1. The entry created this morning was for today+4


    Basically changes of the form are not seeming available for some users that have used the form previously, despite the form cache being reset. 



  • Profile Image
    gerardw
    Answered on May 26, 2020 at 11:05 PM

    Let me check this and revert.

  • Profile Image
    SouthernUnitedHC
    Answered on May 26, 2020 at 11:07 PM

    Thanks so much, that is really appreciated. You may have guessed I am frustrated. 

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    gerardw
    Answered on May 27, 2020 at 02:00 AM

    Hello,

    It is possible that the Autocomplete option in your Form settings could be causing the issue:

    15905590712705_9.png

    The data may be getting stored on their browsers so that when they submit, it takes in the old option itself.

    Please change this to No and check if the subsequent submissions come in correctly.

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    SouthernUnitedHC
    Answered on May 27, 2020 at 02:45 AM

    I have tried that and it achieved nothing. I asked the people to resubmit and as you can see the problem still exists.

  • Profile Image
    ashwin_d
    Answered on May 27, 2020 at 05:24 AM

    I am sorry for the trouble caused to you. I did check your form's submission page and I see the issue. You have received submission in "Farm Rd Pitch" as "A - Canteen End - Farm Rd" but such option is not available in form field. 

    How you have shared your form with users to fill & submit? Have you embedded your form in any webpage? Please share the webpage URL and we will take a look.

    We will wait for your response.

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    SouthernUnitedHC
    Answered on May 27, 2020 at 05:44 AM

    Thanks so much for your perseverance..  


    We have not embedded it anywhere.  we use the link that is on the publish page  https://www.jotform.com/SouthernUnitedHC/suhc-attendance-form

    I have now just realised it happens to me as well on firefox, but corrects if I clear my cookies. I dont think it makes sense that I need to tell all people that they need to go and clear their cookies to ensure I have an accurate form.  There must be another way... surely

    1590572419old form.png