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  • Profile Image

    URGENT: Just upgraded and I still get a mail that form will get disabled

    Asked by vellvette on June 27, 2013 at 01:06 AM

    Hi,

    I just received a mail from you as below:

    Dear vellvette, 

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Premium accounts are limited to 1000 submissions per month. 

    The issue is that I just upgraded to an Economy Pack on June 20th and was billed for the same via invoice number #72279596 and on top of that I was billed again today via invoice #72420514 as per premium account charges.

    Something is wrong and we really cannot afford an outage or forms being disabled. Please look into this and revert at the earliest.

     

    - Kaushik

    Page URL:
    http://www.vellvette.com/pages/the-vellvette-box

    Screenshot
    Submissions style size font
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2013 at 03:17 AM

    Hi,

    Your account should now be on "Economy" plan. Kindly relogin to be able to view the changes.

    I have also cancelled your latest premium charged and provided you a refund. You shouldn't be billed again with your premium subscription.

    Thank you and apologies for any inconveniences caused.

    Best Regards!

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2013 at 03:21 AM

    @Kaushik

    By the way, please allow 3 to 5 days before the refund would reach back to your bank account.

    Thank you!

  • Profile Image

    Answered by vellvette on June 27, 2013 at 04:27 AM
    Thank you for the prompt resolution - looks like this is sorted now. Cheers!
    Best,
    - Kaushik.
    -----------------------------------------------------------------------------------------------------------------------------
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  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2013 at 04:31 AM

    @Kaushik

    You're welcome!

    Feel free to contact us again should you have further questions or concerns.

    Cheers!