What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT: Just upgraded and I still get a mail that form will get disabled

    Asked by vellvette on June 27, 2013 at 01:06 AM


    I just received a mail from you as below:

    Dear vellvette, 

    You have currently reached the limits of your account. Your forms will be disabled Thursday at 12pm EST. Premium accounts are limited to 1000 submissions per month. 

    The issue is that I just upgraded to an Economy Pack on June 20th and was billed for the same via invoice number #72279596 and on top of that I was billed again today via invoice #72420514 as per premium account charges.

    Something is wrong and we really cannot afford an outage or forms being disabled. Please look into this and revert at the earliest.


    - Kaushik

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2013 at 03:17 AM


    Your account should now be on "Economy" plan. Kindly relogin to be able to view the changes.

    I have also cancelled your latest premium charged and provided you a refund. You shouldn't be billed again with your premium subscription.

    Thank you and apologies for any inconveniences caused.

    Best Regards!

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2013 at 03:21 AM


    By the way, please allow 3 to 5 days before the refund would reach back to your bank account.

    Thank you!

  • Profile Image

    Answered by vellvette on June 27, 2013 at 04:27 AM
    Thank you for the prompt resolution - looks like this is sorted now. Cheers!
    - Kaushik.
    www.vellvette.com - your beauty, on auto-pilot!

    Registered Office: Vellvette Lifestyle Pvt. Ltd. 315 Powai Plaza,
    Hiranandani Gardens, Mumbai 400 076
    Vellvette.com is fully owned and operated by Vellvette Lifestyle Pvt. Ltd.
    Registered in Mumbai. The information in this internet email is
    confidential and is intended solely for the addressee. Access copying or
    re-use of information in it by anyone else is unauthorized. Any views or
    opinions presented are solely those of the author and do not necessarily
    represent those of Vellvette Lifestyle Pvt. Ltd. or any of its affiliates.
    If you are not the intended recipient please contact the sender.
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 27, 2013 at 04:31 AM


    You're welcome!

    Feel free to contact us again should you have further questions or concerns.