Multi line question: Fields are not selectable in conditions

  • Profile Image
    atlins
    Asked on May 25, 2020 at 04:25 AM

    Dear support team,

    I have a multi-line question and each field is required. I am trying through condition (enable-required) to disable 3 fields based on the answer of specific field (check the screenshots below. However on DO section you do not let me to choose the 3 fields that I want to make unrequired.

    1590394862condition_1.jpg


    1590394891condition_2.jpg


    1590394925condition_3.jpg 


    However on different type of condition (e.g Update/Calculate field) you let the user to choose any field of the multi-line question on DO section (check below).


    1590395009condition_4.jpg

    Could you please fix the condition "ENABLE/REQUIRE FIELD" so i can choose fields of multi-line question on DO section? Otherwise please advise how i can enable the user to skip the 3 fields in case he answer NO on the specific question.

    Look forward to hearing from you.

    Regards,

    Atlins

  • Profile Image
    Bojan_J
    Answered on May 25, 2020 at 07:10 AM

    Greetings and thank you for your message.

    I have tested the problem, and I was able to replicate it.

    I will forward this to our developers, and as soon as we hear back from them we will let you know.

    The only alternative at the moment is to use separate fields for each question you have. 

    Thank you for your cooperation. 

  • Profile Image
    digital_world
    Answered on May 25, 2020 at 07:12 AM

    you can contact us for any assistance anytime

    Regards,

    https://www.editsoftdigital.com

  • Profile Image
    Bojan_J
    Answered on May 25, 2020 at 08:20 AM

    Thank you for your reply.

    Thank you, if we need any additional information, we will get back to you.

    As soon as we hear from our Developers, we will contact you with more information.

    Thank you for your patience. 

  • Profile Image
    atlins
    Answered on May 25, 2020 at 08:57 AM

    How long do you think it will take to allow to choose the fields on DO section of the specific condition?

    It is weird not to allow this at the moment because you have already implemented for the condition UPDATE Calculate field.

    The alternative to use separate fields for each question is not effective because i have to create many many more fields.

  • Profile Image
    Carlos_C
    Answered on May 25, 2020 at 09:46 AM

    Hello,

    Thank you for your message.

    I already request an update to my colleagues in the developer's team, your ticket has one of the highest priority, once we have an update we will reach you out immediately.

    If you need any further assistance, please let us know. We will be happy to help.

  • Profile Image
    atlins
    Answered on May 25, 2020 at 10:33 AM

    Thank you so much Carlos.

    I always appreciate your prompt service.

    Thanking you in advance.

    Kind Regards,

    Atlins

  • Profile Image
    atlins
    Answered on May 25, 2020 at 11:44 AM

    Dear @Carlos_C,

    Finally i have found other shortcut to do the same thing. So please inform jotform development team to skip the above enquiry.

    I have made unrequired by default all items of multi-line question and with the following condition i make required all fields based on the YES or NO of one question. It works and i am fine.

    Thank you.

    1590421481condition_5.jpg

  • Profile Image
    Anita_K
    Answered on May 25, 2020 at 12:27 PM

    Hi,

    I'm happy to hear that you have found a workaround, thanks for letting us know.

    I have kept the ticket as a feature request so that our developers can consider implementing in the future what you've tried to do originally.

    Please do not hesitate to reach out to us if you encounter any further issues.