What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to stop Customers from Receiving a copy of the form

    Asked by FloatingLime on June 27, 2013 at 10:18 AM

    Dear Jotform,


    Thanks for a fabulous service. I am afraid though that the fields that are named when setting for email alerts really confuse me. You have sender, recipient and reply to.

    I did find the help page on this and I still am not quite sure what I should be filling in which field and if it changes depending on what type of email alert you are sending.

    However my main question is that at the moment my customers are getting a copy of the form that they complete - how can I switch this off.

    Many thanks for your help.

    All the best


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    JotForm Support

    Answered by Morian on June 27, 2013 at 10:48 AM

    Hi Lara! 

    Just to clarify "Recipient" is the email that receives the submission, normally the form owner's email. "Sender" should always be set to noreply@jotform.com to avoid bounces, ie, email not being sent to the recipient. "Reply-To" is usually set to the email field in your form - your customer's email in case you want to send an email to them as well.

    If you do not want customers getting a copy of the form, you need to delete the Autoresponder Email.

    To do that, on the Setup & Embed click on Email Alerts. You will see Autoresponder there. Click that.

    On the bottom left, you can see the Delete button. Click that to delete it.

    Once it is deleted, your customers will no longer receive a copy of the form.

    Let us know if you need further assistance. Thanks! 

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    Answered by FloatingLime on June 27, 2013 at 01:40 PM
    Thank you!