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  • Profile Image

    not getting test email

    Asked by IowaHeartland on June 27, 2013 at 11:29 AM

    Hello,

    I have created my form and did a test.  I checked the email that it is supposed to go and it is correct.

     

    PLease let me know how I can trouble shoot.

     

    thank you,
    Lindsay 

    Page URL:
    https://secure.jotform.co/IowaHeartland/heartlandgiving

    email checked hello
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 27, 2013 at 11:54 AM

    Hi Lindsay, I just checked your form and you ended up in our bouncelist so I removed you. The reason why was because your Email Host rejected our email that was being sent during your form test. So because of that you will have to have them Whitelist us.

     

    Result: devdir@xxxxxxxxxx is IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013f80d66415-298c9b90-75ef-49= ab-9812-c5c32d9af820-000000@amazonses.com> sender rejected. IB504'