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  • Profile Image

    Email notification intermittently not sending

    Asked by lasercorp on June 27, 2013 at 11:55 AM

    Hi,

    I have noticed that after some changes to my form, the email notifications will stop working. This is the case currently. Last time I fiddled around with it and it started working but I could not say what actually solved the issue.

    i have setup teh email as per the instructions 

    How shoudkl i fix it now and why does this happen.

    Thank you,

    Eric

    Page URL:
    http://form.jotformpro.com/form/30433652374956

    email email notification email notifications
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    Answered by EliezerN on June 27, 2013 at 12:20 PM

    Hello, 

    To prevent this kind of issues you need to be very careful when creating Email Alerts. You need to  take in account every detail of the settings in the notifications.

    For example the Sender E-mail must be setup to noreply@jotform.com, otherwise issues like yours may happen. So, please change that to noreply@jotform.com.

     

    Also, be careful to no leave the default option Please Select as  Sender Name.  In your case your setting is correct.

    So please do the changes I mentioned above and test your form. I will also recommend you to check the next guide, which has important instructions: How to setup email alerts to prevent email bouncing related issues.

     

    I hope this helps.

    Thanks!