Updating inventory quantity: how update items, once none available is displayed?

  • Daniellec080887
    Asked on May 25, 2020 at 7:54 PM

    Hi, when i go to the widget to update the quantity of a item I have. For example, I had two, I sold those two, so now it says none available. Even with updating the quantity in the widget, it will not allow me to add more back in? 


    It still is showing none available even after clicking "update widget". Will i have to totally delete and recreate the field? 


    ThankS! 

    Jotform Thread 2345548 Screenshot
  • Niko_N
    Replied on May 25, 2020 at 8:22 PM

    Greetings,

    Thanks for your question. 

    Please note that quantity of items left show in your form represents the number that is difference between Available Quantity set from widget setting and number of submissions received for that item.

    For instance, you initially set 2 available quantity for some item and then sold both of them. Now, none available is displayed. If you want now to update this none available and have 5 available for that item now, you should add this number to initial amount (i.e. 2+5) and update widget from settings now with that amount (7).

    Hope this helps.

    Please give a try and let us know if the issue still persists.

    Thank you in advance!