Why my account is blocked and cannot reset password?

  • Lily
    Asked on May 25, 2020 at 10:41 PM

    In fact, my account email is xiaoli.tang@gmail.com However, once I used it, I cannot even submit this form without entering pwd. And pwd is the problem I have right now.


    I reset pwd multiple times, every time I tried to log in again, it said my account was blocked. Please help!

  • jherwin
    Replied on May 25, 2020 at 10:59 PM

    Hello Lily - Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts.

    I have activated your account, you should be able to login now.

  • Lily
    Replied on May 26, 2020 at 12:28 AM
    No, it's the same. Cannot login. Kept telling me that it's blocked. 
     
     
    Lily Tang, Ph.D. DABR CEO
    Co-founder, Liyfe Clinic
    Follow us: Facebook, Twitter
    Our app: iOS, Android
    518 469 3788
    lily@liyfeclinic.com 
    ...
  • jherwin
    Replied on May 26, 2020 at 12:30 AM

    Can you please try again?

    Make sure you're entering the correct password for your account.