"Please contact the support to use the API - contact form owner." message

  • Bass_Veronica
    Asked on May 26, 2020 at 2:01 AM

    Good evening,


    I am trying to add email verification to my form, but I keep on getting the message 


    I reset the API Key in XVerify and entered it in the widget settings, I allowed to accept unknown emails, and I allowed the same IP address to enter multiple forms. I allowed jotforms.com as a trusted domain. I tried different addresses, and it just does not work. What do I need to do? I really need email verification. I would ideally like my respondents to login with Google, but I don't think that's a feature that you guys offer.

    Thank you for your help.

    Jotform Thread 2345958 Screenshot
  • Vick_W Jotform Support
    Replied on May 26, 2020 at 5:00 AM

    Hey there!

    Happy to help you today.

    I would like to inform you that, this error normally comes up when the API key needs to be changed, could you please double check if you can try another key provided by Xverify and see if that works.

    Secondly, we are not offering login with Google at the moment, sorry for the limitation.

    Thanks.