What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my forms is not working

    Asked by rchan2 on June 27, 2013 at 02:23 PM

    When I do a test email it sends test info.. but form submissions are not getting sent. They are making it to the jotform website, but not going to email...

    Page URL:

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    Answered by khrisell on June 27, 2013 at 03:38 PM

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you!

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    Answered by sidharth_kch on June 27, 2013 at 03:38 PM


    I checked your form's notification set and don't see any issue with that, To ensure the delivery of emails request you to please change your notification's "Sender Email" to "noreply@jotform.com"

    Let us know if you continue to have this issue.