Notification Emails Not Arriving After form Submission

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    brulottej
    Asked on June 27, 2013 at 03:20 PM
    It seems that all my forms are not sending the confirmation notification via email. I have tried 3 different email addresses and 2 different domains. I am receiving the TEST notification email and the administrative registration confirmations, but the notification to the end user fails to arrive.
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    khrisell
    Answered on June 27, 2013 at 04:00 PM

    Hello,

    I have checked your form and there is no problem with the configuration of it and also your email logs. 

    /var/log/jotform/amazonSES.log:[27/Jun/2013:15:03:31 -0400] 31706432097857 AmazonSES Sent email to jonb@cascadechurch.org - MessageID:0000013f8704dff1-bb1eef98-de8e-4c64-8aba-ad1153394545-000000 - RequestId:41e555ca-df5c-11e2-b0f5-f36dc8ba364c

    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!