- brulottejAsked on June 27, 2013 at 03:20 PMIt seems that all my forms are not sending the confirmation notification via email. I have tried 3 different email addresses and 2 different domains. I am receiving the TEST notification email and the administrative registration confirmations, but the notification to the end user fails to arrive.Page URL:
- khrisellAnswered on June 27, 2013 at 04:00 PM
I have checked your form and there is no problem with the configuration of it and also your email logs./var/log/jotform/amazonSES.log:[27/Jun/2013:15:03:31 -0400] 31706432097857 AmazonSES Sent email to email@example.com - MessageID:0000013f8704dff1-bb1eef98-de8e-4c64-8aba-ad1153394545-000000 - RequestId:41e555ca-df5c-11e2-b0f5-f36dc8ba364c
Make sure that all of your form's email alerts (on each form) are set this way
-SENDER EMAIL : firstname.lastname@example.org
Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Have you checked your spam folder?
Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.
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