What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Emails Not Arriving After form Submission

    Asked by brulottej on June 27, 2013 at 03:20 PM
    It seems that all my forms are not sending the confirmation notification via email. I have tried 3 different email addresses and 2 different domains. I am receiving the TEST notification email and the administrative registration confirmations, but the notification to the end user fails to arrive.
    Page URL:
    Oneachordacademy.org

    Emails My Forms email different domains
  • Profile Image

    Answered by khrisell on June 27, 2013 at 04:00 PM

    Hello,

    I have checked your form and there is no problem with the configuration of it and also your email logs. 

    /var/log/jotform/amazonSES.log:[27/Jun/2013:15:03:31 -0400] 31706432097857 AmazonSES Sent email to jonb@cascadechurch.org - MessageID:0000013f8704dff1-bb1eef98-de8e-4c64-8aba-ad1153394545-000000 - RequestId:41e555ca-df5c-11e2-b0f5-f36dc8ba364c

    Make sure that all of your form's email alerts (on each form) are set this way
    -SENDER EMAIL : noreply@jotform.com


    Kindly check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.

    Thank you for using JotFrom!