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ssteinkritzAsked on May 26, 2020 at 2:01 PM
I am using one of the available registration form templates and have integrated with google sheets. A number of the key fields (Name, email, phone etc.) are not populating correctly. they are populating with random characters. I have tried to remove integration and re-integrate 3 times with no change.
Page URL: https://form.jotform.com/201444521599154 -
Kevin Support Team LeadReplied on May 26, 2020 at 4:12 PM
This happens due to the encryption feature, currently, integrations are not supported with the encryption feature. I can see you have turned off the feature on your form so the issue should not be happening.
If you have questions, let us know.
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ssteinkritzReplied on May 26, 2020 at 4:17 PM
Unfortunately it is still happening
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Kevin Support Team LeadReplied on May 26, 2020 at 5:34 PM
Note that turning off the encryption does not decrypt the data, the already received data will remain encrypted, it works with new submissions. I noticed your form is currently disabled, you may test it now and see if the new submissions are encrypted.
Let us know how it goes.