Google sheets not populating correctly

  • ssteinkritz
    Asked on May 26, 2020 at 2:01 PM

    I am using one of the available registration form templates and have integrated with google sheets.  A number of the key fields (Name, email, phone etc.) are not populating correctly. they are populating with random characters.  I have tried to remove integration and re-integrate 3 times with no change. 

     

    Jotform Thread 2347414 Screenshot
  • Kevin Support Team Lead
    Replied on May 26, 2020 at 4:12 PM

    This happens due to the encryption feature, currently, integrations are not supported with the encryption feature. I can see you have turned off the feature on your form so the issue should not be happening. 

    If you have questions, let us know. 

  • ssteinkritz
    Replied on May 26, 2020 at 4:17 PM

    Unfortunately it is still happening


  • Kevin Support Team Lead
    Replied on May 26, 2020 at 5:34 PM

    Note that turning off the encryption does not decrypt the data, the already received data will remain encrypted, it works with new submissions. I noticed your form is currently disabled, you may test it now and see if the new submissions are encrypted. 

    Let us know how it goes.