Weekly Appointment Planner widget is not working in HIPAA compliant form.

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    Asked on May 27, 2020 at 06:04 AM

    My form has an appointment widget.  My hope was avoiding double booking but as someone selects an option with 1 slot available, that slot is still available after they complete the form. Please tell me what I am doing wrong. 

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    Answered on May 27, 2020 at 07:59 AM

    Hey there!

    Happy to help you today.

    I would like to inform you that I tried to replicate the issue at my end but could not find any duplicate booking.

    I have made a screencast for you.

    1590580591screencast 2020-05-27 07-48-07

    Do let us know if you are still having the same issue so that we can further investigate.


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    Answered on May 27, 2020 at 08:05 AM

    Thanks for your quick response.  I am still having issues.   If you can, please try my actual form.  I'll delete the entry once you are finished.  If you select the first option and submit, it does not make that option "not available".  that means that the next person completing the form can also select that option, thus causing an overbooking.  I just tested it and the options are still available on the form after someone else has selected it and received confirmation. 

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    Answered on May 27, 2020 at 09:38 AM

    I am sorry for the trouble caused to you. I did test your form by sending a test submission and I am able to replicate the issue. After submission, the appointment widget still shows the item as available. 

    I am not sure what is causing this issue in your form but when I cloned your form, it seems to work just fine in cloned form. I would suggest you to please refresh your widget by editing it and clicking on the "Update Widget" button. Please check the screenshot below:


    Hope this helps.

    Do get back to us if the issue persists.

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    Answered on May 27, 2020 at 09:47 AM

    Please accept my apology for the confusion. It seems the widget is not working in HIPAA compliant forms. I tested this widget in our HIPAA compliant account and I am able to replicate the issue you are having.

    I am escalating this issue to our backend team. We will get back to you as soon as we have any update from them. 

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    Answered on June 11, 2020 at 05:57 AM

    This is now fixed. Sorry for the inconvenience caused - please try the weekly appointment planner once more and let us know.