What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid for the Primium service and it's not working.

    Asked by Arthur banfield on June 28, 2013 at 04:25 PM
    Hello good dayMy name is Arthur Banfield I'm the owner of Harlem #1 laundry service and I have used your service for at less a year now , I am very upset right now because I paid for the Primium and the service isn't working and I do not want to have to right a bad yelp message about jot form service. Please contact me ASAP 646-346-0301. I need this fix ASAP. My sign on email is xhlet_deccu@h1ls.com Thank you.Arthur
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    Answered by jeanettebmz on June 28, 2013 at 06:43 PM

    The issue has now been resolved. Your account is now upgraded to premium. What prevented the account to upgrade automatically was that you used the email address Xhl******u@h1ls.com rather than your Jotform username Xhleti


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    Answered by pinoytech on June 29, 2013 at 05:42 AM

    Hi Arthur,

    For some reason, your response came out empty. Can you please post it again using this link? http://www.jotform.me/answers/235073-I-paid-for-the-Primium-service-and-it-s-not-working

    Thank you!

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    Answered by EliezerN on July 29, 2013 at 12:17 PM


    Unfortunately we are not able to see your last reply. Could you please re-send it using this link? http://www.jotform.com/answers/235073-I-paid-for-the-Primium-service-and-it-s-not-working-#4