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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account has been disabled...

    Asked by Franckhelin on June 28, 2013 at 05:26 PM
    My account has been disabled for the second time to be called phishing! It is false! I'm a photographer and uses the forms for a photo contest! This is crazy!! How can something like this happen? In addition, I had gone to a Premium account!
    Thank you.
    Page URL:

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    Answered by EliezerN on June 28, 2013 at 05:59 PM

    We deeply apologize for the inconvenience that may have caused.

    Your account was autosuspended by our Phishing Detector System but I have already reactivated it. This will not happen again as now you have a premium account.

    If you have any other question, don't hesitate to contact us.


  • Profile Image

    Answered by Franckhelin on June 28, 2013 at 06:39 PM

    This is the second account has been deactivated. How can I be sure that this does not happen again? Can you assure me of that? It is important that I know because I'm going to need these forms all summer!


    Thank you.

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    Answered by jeanettebmz on June 28, 2013 at 07:37 PM

    Yes, the account will not be deactivated again as you are now on Premium status

    Kind regards