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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Next Button in the Form not Working in Middle of the Form

    Asked by mbakhtiar on June 29, 2013 at 02:58 AM

    Dear technicians,

    These are my forms. Each participant receive new form after completeing the previous form.

    Some of my participants find errors when filling up the forms, and mentioned that when they pressing the next button, it just stuch there and not going on any further.

    I already tried to use "save forms to continue later" function base on the email that they give in each form (i.e. second form linked to first form, third to second and so on), but it seems that this function is not working and when they want to go back to the form agian nothing has been saved there. 

    Please help me on that becasue I am about to loose some of my participants,

    Thanks for all your helps,

    Mehdi

    http://form.jotform.me/form/31302636147447?
    http://form.jotform.me/form/31321188196454?
    http://form.jotform.me/form/31388700374455?
    http://form.jotform.me/form/31412433273444?
    http://form.jotform.me/form/31413807590452?
    http://form.jotform.me/form/31422618039450?
    http://form.jotform.me/form/31423432952449?
    http://form.jotform.me/form/31423485924456?
    http://form.jotform.me/form/31423672672454?
    My Forms new form JotForm email
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    JotForm Support

    Answered by EltonCris on June 29, 2013 at 07:45 AM

    Hi Mehdi,

    Is your main form or any of the forms embedded somewhere else? If yes, please let us know the website URL.

    I check all your forms and I couldn't replicate the button issue. I can move next/back between the pages. I'm pretty sure the problem in on user's end. They might be having issues with their browsers specially if their browser's javascript is disabled. I would suggest to advise them using different browser or ask them to check their browser's javascript. http://www.enable-javascript.com/. Once javascript is disabled on a browser, the form can't work properly specially the page break element.

    Here's my test with one of your form; next/back buttons are working: http://screencast.com/t/XbcDO8A4BJ

    Thanks!

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    Answered by Mehdi on July 01, 2013 at 11:48 AM
    Thanks for your response! I have asked them to check for javascript and use different browsers but it seems that the problem of page freezing is still there for some participants. In advance thanks for any advise, Mehdi
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    Answered by jefreylandicho on July 01, 2013 at 11:51 AM

    May we know if you are you using the form direct link or had it embedded  in a website?

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    Answered by Mehdi on July 01, 2013 at 11:57 AM
    Yes, They are using direct link sent by email. But generally I have also posted it in facebook.
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    Answered by dinesh-it on July 01, 2013 at 01:12 PM

    Hi, Yes, I am able to replicate the same problem.

    When I opened the form http://form.jotform.me/form/31302636147447?

    It Keeps on loading and hangs up.

    I think this is due to such a lenghty form you have. Because I waited for more then a minute and it is working fine after it is loaded - Using Chrome Browser.

    Then I checked with Safari Browser and there it is working fine.

    Let i will escalate this issue to our second level Support team. We will Update you once we find a solution.

    Thank you. 

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    Answered by mbakhtiar on July 02, 2013 at 11:22 PM

    Thanks for your response. 

    Unfortunately, I have heard that besides this error some participants after answering all questions when they try to submit the form at the end, they found an error and the form could not be submitted. That is a big problem, as this is very difficult to convince them to do it again. 

    In advance thanks for your solutions,

    Mehdi

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    Answered by dinesh-it on July 02, 2013 at 11:35 PM

    Can you please tell us What Error they Found After they Press Submit Button? That Will be helpfull for us to investigate further. If possible paste us a screen shot URL which shows the Error.

    Thank you.

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    Answered by mbakhtiar on July 08, 2013 at 12:14 AM

    Here is the screem shot that one of participants sent me. It seems that some of them when trying to press next, it just says "done" on the left bottom corner.

    In advance thanks for your advise,

    Mehdi

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    Answered by mbakhtiar on July 08, 2013 at 12:15 AM

    It seems that I can not paste screen shot over here. Could you please let me know where to put that??

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    JotForm Support

    Answered by Morian on July 08, 2013 at 04:26 AM

    Hi Mehdi!

    To post a screenshot, just click on the image button and paste the URL of the image.

    Anyway, my colleague has already opened a ticket regarding this issue and our developers will inform you through this thread as soon as it is fixed. Thanks!

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    Answered by mehdi on July 08, 2013 at 05:11 AM

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    Answered by mehdi on July 08, 2013 at 05:14 AM

    file://localhost/Users/mehdibakhtiar/Desktop/prob.jpg

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    JotForm Support

    Answered by Morian on July 08, 2013 at 05:26 AM

    Hi! The reason your image is not showing is because it is located in your machine's localhost. We advise you to please upload the image in our repository here, copy the link then paste it in the Image URL. Thanks.

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    Answered by mbakhtiar on July 08, 2013 at 05:56 AM

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    JotForm Support

    Answered by Morian on July 08, 2013 at 06:34 AM

    Thank you. We can now see the image. A ticket has already been opened for this issue and marked as "Important". Our developers will get back to you through this thread once it is fixed. Thanks!

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    Answered by tricia_azco on September 12, 2013 at 11:17 AM

    My users are also having issues hitting next. They are using a link posted on a Google Site - site is here: https://sites.google.com/site/azcoprequal/

    It seems to be intermittently, some people can submit their form with documents, some cannot advance after hiting next, some can fill in form but cannot upload docs....very frustrating for both user and myself as this is a lenghtly form, with multiple pages.

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    JotForm Support

    Answered by KadeJM on September 12, 2013 at 12:15 PM

    Thanks for the additional information. Our development team will get to your issue as soon as they can but it may take a little while since they are busy with previous issues but we will keep you updated about it here as soon as we find out something more about this problem.

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    JotForm Support

    Answered by steve on October 06, 2014 at 06:56 PM

    Hello-

    Our developer spent some time looking at this form and noticed it has 22k lines of HTML code, and 422 fields, most of which are radio buttons with multiple options. This is hitting the upper limit of what both JotForm and one's browser/computer can handle. That's also why the save forms to continue later feature isn't working.

    We recommend breaking your forms into smaller forms so that it will be much more manageable for all users' systems. If you're able, please try that and let us know if you continue to run into issues.

    Kind Regards