Account Suspended. Please help me.

  • Profile Image
    Sonal 
    Asked on May 28, 2020 at 07:56 AM

    Hello,


    I'm not sure why my account was suspended. Please look into the matter and help me at the earliest as my website operations came to a sudden stop. If there are any changes to be made, please let me know as well.


    Thanks

  • Profile Image
    Mianala
    Answered on May 28, 2020 at 09:19 AM

    Hello Sonal,

    Your form 201143375997058 has fields collecting Social Security Number, which is against our terms of use. We can delete this field for you if you let us do so. Then we can activate your account.

    Looking forward for your response. Please review  our Terms of use.

  • Profile Image
    docendomd
    Answered on May 28, 2020 at 10:28 AM
    Yes, please go ahead and delete the field and let me know once my account
    is activated.
    ...
  • Profile Image
    Anita_K
    Answered on May 28, 2020 at 11:14 AM

    Hi,

    I have deleted the offending field and reactivated your account.

    Please note, that if you are collecting sensitive information you should add two mandatory widgets to your form:

    1. Terms and Conditions Widget - detailing your terms of handling the sensitive information

    2. Signature Widget - where the user agrees to provide this sensitive information

    Let us know if we can help you with anything else.

  • Profile Image
    docendomd
    Answered on May 29, 2020 at 10:28 AM
    Can you please give me detail which fields you removed?
    ...
  • Profile Image
    BJoanna
    Answered on May 29, 2020 at 11:21 AM

    My colleague removed only the "Social Security Number" field from your PATIENT INFORMATION form. 

  • Profile Image
    docendomd
    Answered on June 11, 2020 at 07:28 AM
    OK Thanks
    ...