What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi Jotform, Brilliant product, very easy to use. I have just one small problem, all my email alerts are being sent to the junk folder,

    Asked by vyner23 on June 29, 2013 at 09:29 AM

    I use a hotmail account, vynerstreetgallery@live.com

    Is there any way to prevent this?





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    JotForm Support

    Answered by EltonCris on June 29, 2013 at 09:56 AM

    Hi Howard,

    You can add JotForm domains to your email whitelist or to your contact list, this should solved it. Checkout this related article: How to setup email alerts to prevent email bouncing related issues