What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I create a signup up fee AND a subscription fee?

    Asked by jstrategy on June 30, 2013 at 11:46 PM

    I’d like to create a form on my site where an initial signup is paid and at the same time, a monthly subscription fee is approved by the new customer, all using paypal pro. I will not be charging the monthly subscription fee until the SECOND month.

     

    Is this possible with Jot form? I know you can do the paypal setup but my biggest concern is the second product, the recurring monthly payment. 

     

    THe signup fee is $99 and the monthly subscription payment is $29. 

     

    Thanks!

    Page URL:
    Notdesignedyet.

    create create a form style size height
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 01, 2013 at 01:40 AM

    Hi,

    How about using the first payment in the subscription options? I think this would be ideal for this.

    The user will be charged on the first payment fee and billed monthly on the subscription price.

    Let us know if you have further questions. Thank you!

  • Profile Image

    Answered by jstrategy on July 01, 2013 at 01:52 AM

    oooh, that looks good! I'll try it out!

  • Profile Image

    Answered by jstrategy on October 23, 2013 at 01:21 AM

    We took our first payments tonight and this method double billed each person that signed up so it wasn't a fluke. Please help!

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 23, 2013 at 02:50 AM

    @jstrategy 

    Thanks.

    We'd greatly appreciate if you could open your next question to a separate thread and provide details on how to reproduce the problem or how the issue started. Our team would be glad to help you with this.

    Thanks for your understanding.