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Russell_TAsked on May 29, 2020 at 6:14 PM
Hello,
We have a new jotform account and cant review information because it is encrypted. Please contact me as soon as you can.
Thanks so much,
Ty Russell
205-422-1375
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Girish JotForm SupportReplied on May 29, 2020 at 9:13 PM
I can see that you have enabled the form encryption on your forms. So when you enabled the Form encryption, you would have received an encryption key - a private key that you may have saved on your computer.
You will need to use that key to decrypt your data.
Here is a related guide to help you out: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them