I need to create an encryption key on this website?

  • Russell_T
    Asked on May 29, 2020 at 6:14 PM

    Hello, 


    We have a new jotform account and cant review information because it is encrypted. Please contact me as soon as you can.  


    Thanks so much, 


    Ty Russell

    205-422-1375

  • Girish JotForm Support
    Replied on May 29, 2020 at 9:13 PM

    I can see that you have enabled the form encryption on your forms. So when you enabled the Form encryption, you would have received an encryption key - a private key that you may have saved on your computer.

    You will need to use that key to decrypt your data.

    Here is a related guide to help you out: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them