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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not get more e-mails using the form JotForm why?

    Asked by Vincenzo on July 01, 2013 at 06:19 AM

    I do not get more e-mails using the form JotForm why?

    Page URL:

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    Answered by sidharth_kch on July 01, 2013 at 06:31 AM


    I checked your form's notification setup and don't see any issue with that. I checked our email server logs and see the emails are being delivered to your email id. here is the log for your reference:

    /var/log/jotform/amazonSES.log:[01/Jul/2013:06:21:48 -0400] 12574457527 AmazonSES Sent email to commerciale@promoterbet.com - MessageID:0000013f99c0abb7-d9ff22ac-22dd-478f-8ced-ff83f9198b87-000000 - RequestId:09ac9f56-e238-11e2-a6a5-9de1aeb3c2c3

    Request you to please check your SPAM folder and see if the emails are there. 



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    Answered by Promoterbet28 on July 02, 2013 at 03:57 AM

    I'm sorry but we still do not receive our email address working perfectly, I tried to update the data but do not get the same

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    Answered by pinoytech on July 02, 2013 at 05:06 AM


    Sorry for the inconvenience that may have caused. With regards to the issue, please apply this method into your form: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!