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    I do not get more e-mails using the form JotForm why?

    Asked by Vincenzo on July 01, 2013 at 06:19 AM

    I do not get more e-mails using the form JotForm why?

    Page URL:
    http://www.promoterbet.com/contatti-2/

    JotForm E-mails
  • Profile Image

    Answered by sidharth_kch on July 01, 2013 at 06:31 AM

    @Vincenzo

    I checked your form's notification setup and don't see any issue with that. I checked our email server logs and see the emails are being delivered to your email id. here is the log for your reference:

    /var/log/jotform/amazonSES.log:[01/Jul/2013:06:21:48 -0400] 12574457527 AmazonSES Sent email to commerciale@promoterbet.com - MessageID:0000013f99c0abb7-d9ff22ac-22dd-478f-8ced-ff83f9198b87-000000 - RequestId:09ac9f56-e238-11e2-a6a5-9de1aeb3c2c3

    Request you to please check your SPAM folder and see if the emails are there. 

    Thanks,

    Sidharth

  • Profile Image

    Answered by Promoterbet28 on July 02, 2013 at 03:57 AM

    I'm sorry but we still do not receive our email address working perfectly, I tried to update the data but do not get the same

  • Profile Image

    Answered by pinoytech on July 02, 2013 at 05:06 AM

    Hi,

    Sorry for the inconvenience that may have caused. With regards to the issue, please apply this method into your form: http://www.jotform.me/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, do let us know.

    Thank you!