Payment error: error: cannot read property 'substr' of undefined

  • josephfmarcy
    Asked on May 30, 2020 at 10:01 PM

    payment error: error: cannot read property 'substr' of undefined


    Not sure why I'm getting this error.  It's connected on paypal, just like my other forms.  

    Jotform Thread 2357835 Screenshot
    Page URL: https://form.jotform.com/201508196775058
  • Kiran Support Team Lead
    Replied on May 31, 2020 at 3:43 AM

    As I check the form, the PayPal checkout on your form seems to be connected correctly. Are you experiencing the issue with any other form or only with this specific form? If you are experiencing the issue with only this form, please try disconnecting PayPal account and then connect it again to see if that helps.

    Please get back to us if you need any further assistance. We will be happy to help.