What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lentidão ao submeter fornulários

    Asked by danielrossi on July 01, 2013 at 12:25 PM

    Todos nossos formulários estão apresentando lentidão na submissão, não havia esse problema anteriormente.

    Page URL:
    http://form.jotformpro.com/form/23456051643955

    slow submitting slow submission
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    JotForm Support

    Answered by Morian on July 01, 2013 at 01:03 PM

    Hi! Gracias por contactar JotForm.

    Con respecto a esta cuestión, le aconsejamos limpiar su forma y el caché de su navegador. Si el problema persiste, por favor háganoslo saber. ¡Gracias!

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    http://www.wikihow.com/Clear-Your-Browser's-Cache

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    Answered by danielrossi on July 01, 2013 at 01:54 PM

    Fizemos o procedimento de limpeza de cache, porém o problema persiste.

     

    Att.

    Daniel

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    JotForm Support

    Answered by Morian on July 01, 2013 at 02:03 PM

    Me aclaré la caché aquí sus formas "por nuestra parte también. ¿Se puede saber qué navegador está usando? ¿El problema está ocurriendo en otro navegador también? Gracias.

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    Answered by danielrossi on July 01, 2013 at 02:08 PM

    Estamos utilizando o Chrome e o Internet Explorer 9, em todos apresenta o mesmo problema.

     

    Att.

    Daniel

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    JotForm Support

    Answered by Mike_T on July 01, 2013 at 02:20 PM

    Have you embedded the form on some web page? If yes, please provide us with the URL. We will submit some test submissions in order to reproduce the issue, so that we will be able to escalate it to our Development Team if anything is wrong.

    Thank you.

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    Answered by danielrossi on July 01, 2013 at 02:30 PM

    The forms not embedded on web page, its only linked...

    Example:

    http://www.coldata.com.br on botton, link "Atendimento"

     

     

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    JotForm Support

    Answered by Mike_T on July 01, 2013 at 02:48 PM

    Thank you for provided details.

    I have checked your form, and have not found any integrations with third party services on it (like Dropbox, Google Spreadsheets, FTP etc), so this should not slow down the form.

    My test submission went through relatively fast, here is the screencast:

    http://screencast.com/t/6lErmFjCaxnp

    If this is different from your side, please try the submissions from other computers and/or using other internet providers, to see if that makes any differences.