Lentidão ao submeter fornulários

  • Profile Image
    danielrossi
    Asked on July 01, 2013 at 12:25 PM

    Todos nossos formulários estão apresentando lentidão na submissão, não havia esse problema anteriormente.

  • Profile Image
    Morian
    Answered on July 01, 2013 at 01:03 PM

    Hi! Gracias por contactar JotForm.

    Con respecto a esta cuestión, le aconsejamos limpiar su forma y el caché de su navegador. Si el problema persiste, por favor háganoslo saber. ¡Gracias!

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    http://www.wikihow.com/Clear-Your-Browser's-Cache

  • Profile Image
    danielrossi
    Answered on July 01, 2013 at 01:54 PM

    Fizemos o procedimento de limpeza de cache, porém o problema persiste.

     

    Att.

    Daniel

  • Profile Image
    Morian
    Answered on July 01, 2013 at 02:03 PM

    Me aclaré la caché aquí sus formas "por nuestra parte también. ¿Se puede saber qué navegador está usando? ¿El problema está ocurriendo en otro navegador también? Gracias.

  • Profile Image
    danielrossi
    Answered on July 01, 2013 at 02:08 PM

    Estamos utilizando o Chrome e o Internet Explorer 9, em todos apresenta o mesmo problema.

     

    Att.

    Daniel

  • Profile Image
    Mike_T
    Answered on July 01, 2013 at 02:20 PM

    Have you embedded the form on some web page? If yes, please provide us with the URL. We will submit some test submissions in order to reproduce the issue, so that we will be able to escalate it to our Development Team if anything is wrong.

    Thank you.

  • Profile Image
    danielrossi
    Answered on July 01, 2013 at 02:30 PM

    The forms not embedded on web page, its only linked...

    Example:

    http://www.coldata.com.br on botton, link "Atendimento"

     

     

  • Profile Image
    Mike_T
    Answered on July 01, 2013 at 02:48 PM

    Thank you for provided details.

    I have checked your form, and have not found any integrations with third party services on it (like Dropbox, Google Spreadsheets, FTP etc), so this should not slow down the form.

    My test submission went through relatively fast, here is the screencast:

    http://screencast.com/t/6lErmFjCaxnp

    If this is different from your side, please try the submissions from other computers and/or using other internet providers, to see if that makes any differences.