Disabled form

  • Profile Image
    Asked on May 31, 2020 at 07:51 PM


    My form is disabled. Can you please enable it.

    Thank you,


  • Profile Image
    Answered on June 01, 2020 at 02:11 AM

    Your account has been suspended and hence the form is shown as disabled. This form https://www.jotform.com/201516763655054 was found on your account as suspicious of phishing activity because you're collecting Social security numbers.


    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information. (I can see that you have already added the Signature field. So that's fine)

    We’ve removed this Social Security number field on this form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    You can add this field back into the form along with any of the Terms widget as mentioned above.