Form shows captcha before redirecting to thank you page

  • SkyApps
    Asked on June 1, 2020 at 3:00 AM
    Hi good day. How can I remove the recaptcha of my form? It pops before
    directing to the main thank you page.
  • Elton Support Team Lead
    Replied on June 1, 2020 at 3:06 AM

    Just to clarify, you were getting a captcha after submitting the form? If yes, can we make a test submission in your form to confirm? If you also have embedded the form, please let us know the website where the form is embedded so we can make an actual submission in it and see how it works.

  • SkyApps
    Replied on June 1, 2020 at 6:28 AM
    Yes. After submitting the form. Before seeing the ty page. It’s plain form.
    Not embedded in a website.
    ...
  • SkyApps
    Replied on June 1, 2020 at 6:28 AM
    Before it’s not popping. I wonder what have I done wrong
    ...
  • Ashwin JotForm Support
    Replied on June 1, 2020 at 9:25 AM

    I did test your form by sending a test submission and I am not able to replicate the issue. I was able to submit your form successfully and no captcha field was displayed.

    I would suggest you to please test your form again and get back to us if the issue persists. You may also like to share your IP address from where you are not able to submit form, we will take a look. Please click on the following URL to know your current IP address: https://www.whatismyip.com/

    We will wait for your response.

  • SkyApps
    Replied on June 1, 2020 at 10:28 AM
    Alright. Maybe the issue is from my end. I’m just wondering why the issue
    ...
  • Ashwin JotForm Support
    Replied on June 1, 2020 at 11:46 AM

    When multiple submissions are sent from the same IP address, sometime the captcha is displayed to prevent SPAM. 

    I would suggest you to please test your form again and get back to us if the issue persists, we will escalate it to our backend team. 

  • SkyApps
    Replied on June 2, 2020 at 3:28 AM
    Thank you. By the way. Whats the main url if I want to create facebook
    custom conversion for those who have completed the form and have passed the
    thank you page?
    Is it submit.jotform/submit/id?
    jotform.submit/thankyou/id?

    ...
  • Ashwin JotForm Support
    Replied on June 2, 2020 at 4:39 AM

    I have moved your latest question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/2361771 

  • SkyApps
    Replied on June 2, 2020 at 5:28 AM
    Ok, thanks.
    ...