- shiva_didjAsked on July 01, 2013 at 04:14 PM
I received them for the first few submissions and then they stopped. I checked my email alerts settings and they appear correct. The URL for my form is:
Thanks for your help,
- JotForm SupportMorianAnswered on July 01, 2013 at 04:36 PM
I found out that your email is in our bounce list that is why you are not receiving email.Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA 126.96.36.199: An= URL contained in this message is blacklisted by SURBL. See http://www.surb= l.org'
I have since removed it so please try to make another submission and let us know if the problem persists. Thanks!
- shiva_didjAnswered on July 01, 2013 at 04:40 PMThank you for the quick response! I sent a test email and it went through,
Should I be on the lookout for anything that might cause this to happen
again? Or was it just an initial thing that is fixed for good now?
- JotForm SupportMorianAnswered on July 01, 2013 at 04:44 PM
You're welcome. It should be fixed for good as I have removed your email from our bounce list but just in case does happen again, just let us know. Thanks!