What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I am not receiving emails for my form submissionsAsked by shiva_didj on July 01, 2013 at 04:14 PM
I received them for the first few submissions and then they stopped. I checked my email alerts settings and they appear correct. The URL for my form is:
Thanks for your help,
I found out that your email is in our bounce list that is why you are not receiving email.Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA 126.96.36.199: An= URL contained in this message is blacklisted by SURBL. See http://www.surb= l.org'
I have since removed it so please try to make another submission and let us know if the problem persists. Thanks!
Thank you for the quick response! I sent a test email and it went through,
Should I be on the lookout for anything that might cause this to happen
again? Or was it just an initial thing that is fixed for good now?
You're welcome. It should be fixed for good as I have removed your email from our bounce list but just in case does happen again, just let us know. Thanks!