I am not receiving emails for my form submissions

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    shiva_didj
    Asked on July 01, 2013 at 04:14 PM

    I received them for the first few submissions and then they stopped. I checked my email alerts settings and they appear correct. The URL for my form is:

     

    http://www.jotform.com//?formID=22287588346163

     

    Thanks for your help,

    Shiva

  • Profile Image
    Morian
    Answered on July 01, 2013 at 04:36 PM

    Hi Shiva!

    I found out that your email is in our bounce list that is why you are not receiving email.

    Reason(s) : 5.3.0 - Other mail system problem 552-'5.2.0 Remote MTA 199.255.193.234: An= URL contained in this message is blacklisted by SURBL. See http://www.surb= l.org'

    I have since removed it so please try to make another submission and let us know if the problem persists. Thanks!

  • Profile Image
    shiva_didj
    Answered on July 01, 2013 at 04:40 PM
    Thank you for the quick response! I sent a test email and it went through,
    woohoo!
    Should I be on the lookout for anything that might cause this to happen
    again? Or was it just an initial thing that is fixed for good now?
    Thanks tons,
    Shiva
  • Profile Image
    Morian
    Answered on July 01, 2013 at 04:44 PM

    You're welcome. It should be fixed for good as I have removed your email from our bounce list but just in case does happen again, just let us know. Thanks!