The account is suspended for 4 days now

  • Profile Image
    Terence McMahon 
    Asked on June 01, 2020 at 03:22 PM

    Been a customer for years....Guys this is the 2nd time your system has flagged this form and suspended my account FOR NO REASON...WHY????!!!!!

    Look at what YOU said just 2 weeks ago when your system did this:

    Answered by BDAVID

    We apologize for the inconvenience. It was mistakenly suspended by our phishing detection system. We have checked your forms, and they do not violate our terms

    Your account has been reactivated, and your forms white-listed to prevent this issue.


    So WHY again?!!!!!! I have a BUSINESS. I sent this 4 days ago and NO response. I haven't even made another form!

    I AM NOT-I DO NOT-EVER- VIOLATE YOUR TERMS.

    Ive been a customer since the beginning. and NOW you're NOT responding?!

    you are COSTING ME MONEY!!!!!!!!!!!!!

    UN suspend my account NOW.

    Go look..you WILL SEE I am correct. YOU EVEN AGREE WITH ME!

    and FIX the triggers on your anti-phishing AI...they are destroying people who are NOT doing that.

    Seriously, I NEED ACCESS TO MY DATA.

    Terence McMahon

    username

    listbrokers


    Page URL:
    www.nsbma.com

  • Profile Image
    Kevin_G
    Answered on June 01, 2020 at 07:55 PM

    Apologies for this inconvenience caused. 

    I have been checking your account further to find what may have caused the suspension; however, this seems clear. 

    Your account is active now, kindly check and let us know if you have any questions. 

    Thanks. 

  • Profile Image
    adtruism
    Answered on June 02, 2020 at 01:28 AM
    Yes you JUST cleared me twice today and i just got SUSPENDED from some other guy!
    On Monday, June 1, 2020, 07:56:22 PM EDT, Jotform wrote:

    A new response has been received: Answered by Kevin_G

    Apologies for this inconvenience caused. 
    I have been checking your account further to find what may have caused thesuspension; however, this seems clear. 
    Your account is active now, kindly check and let us know if you have anyquestions. 
    Thanks. 
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  • Profile Image
    adtruism
    Answered on June 02, 2020 at 01:28 AM
    and I havent even been able to log in for 5 days....everyone keeps agreeing I should NOT be suspended and here comes some other guy I wrote a reply to. HE IS WRONG
    ...
  • Profile Image
    jherwin
    Answered on June 02, 2020 at 04:55 AM

    We are sorry for the inconvenience this may have caused. One of my colleague is answering the support ticket you posted here: https://www.jotform.com/answers/2361466.

    Please refer to that support ticket for any related questions and/or follow-ups.

    Thank you!