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Terence McMahonAsked on June 1, 2020 at 3:22 PM
Been a customer for years....Guys this is the 2nd time your system has flagged this form and suspended my account FOR NO REASON...WHY????!!!!!
Look at what YOU said just 2 weeks ago when your system did this:
Answered by BDAVIDWe apologize for the inconvenience. It was mistakenly suspended by our phishing detection system. We have checked your forms, and they do not violate our terms.
Your account has been reactivated, and your forms white-listed to prevent this issue.
So WHY again?!!!!!! I have a BUSINESS. I sent this 4 days ago and NO response. I haven't even made another form!
I AM NOT-I DO NOT-EVER- VIOLATE YOUR TERMS.
Ive been a customer since the beginning. and NOW you're NOT responding?!
you are COSTING ME MONEY!!!!!!!!!!!!!
UN suspend my account NOW.
Go look..you WILL SEE I am correct. YOU EVEN AGREE WITH ME!
and FIX the triggers on your anti-phishing AI...they are destroying people who are NOT doing that.
Seriously, I NEED ACCESS TO MY DATA.
Terence McMahon
username
listbrokers
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Kevin Support Team LeadReplied on June 1, 2020 at 7:55 PM
Apologies for this inconvenience caused.
I have been checking your account further to find what may have caused the suspension; however, this seems clear.
Your account is active now, kindly check and let us know if you have any questions.
Thanks.
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adtruismReplied on June 2, 2020 at 1:28 AMYes you JUST cleared me twice today and i just got SUSPENDED from some other guy!
On Monday, June 1, 2020, 07:56:22 PM EDT, JotForm wrote:
A new response has been received: Answered by Kevin_G
Apologies for this inconvenience caused.
I have been checking your account further to find what may have caused thesuspension; however, this seems clear.
Your account is active now, kindly check and let us know if you have anyquestions.
Thanks.
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adtruismReplied on June 2, 2020 at 1:28 AMand I havent even been able to log in for 5 days....everyone keeps agreeing I should NOT be suspended and here comes some other guy I wrote a reply to. HE IS WRONG
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jherwinReplied on June 2, 2020 at 4:55 AM
We are sorry for the inconvenience this may have caused. One of my colleague is answering the support ticket you posted here: https://www.jotform.com/answers/2361466.
Please refer to that support ticket for any related questions and/or follow-ups.
Thank you!