PAYMENT FORM HAS QUIT WORKING

  • Profile Image
    annettedusa
    Asked on June 01, 2020 at 03:56 PM

    CAN SOMEONE PLEASE HELP ME?? MY PAYMENT FORM HAS QUIT WORKING. I HAD A CUSTOMER PAY THROUGH IT YESTERDAY BUT THE PAYMENT NEVER WENT THROUGH. I TRIED IT THIS MORNING AND NEVER GOT A RESPONSE EMAIL, NOR DID THE PAYMENT GO THROUGH TO MY ACCOUNT.

    ANNETTE

  • Profile Image
    gerardw
    Answered on June 01, 2020 at 08:30 PM

    I can see that there are 65 submissions received so far for this form. Did only the last customer face this issue? Did the customer face any error while submitting the form OR did they see the Thank you page after submitting the form?

    Please check if the Authorize.net API credentials that you have added in the payment field are correct.

    15910576030206_1.png

    Else, please update and try again.