reset my password, now all of my forms are gone!!!

Hi, I was having trouble logging on, so I reset my password. Now my forms are all gone and it shows that I have the basic free account, I have a paid account. What happened??

Hi @MacPherson_Dana, thank you for reaching out to us.

We are currently reviewing your account, we will get back to you as soon as we have more information

Thank you for your patience.

another thing I tried, the responses go to my outlook account which is dmacpherson@opeiu.org. when I click to view submissions on the email, it takes me to Jotform but pops up that I am not authorized to view it? I really need those submissions! thanks

Hi, thank you for your patience.

As per checking in our system, your account with the username MacPherson_Dana has just been created today and no payment history. May we know the username or email address of your paid account?

We look forward to your response. 

that's weird. my paid account is under Dana MacPherson. my email on that account should be dfmwork1@gmail.com

Hi, thank you for your response.

The account associated with dfmwork1@gmail.com was just created today. May we know when did you create your paid account and the payment method you have used to pay?

We look forward to your response.

Nevermind, I'm an idiot. it is under my work email, that's why I couldn't log-in originally. This email is my personal one, I guess it created an account under this email? I'm sorry to take up your time, but I am in under the other email