What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Canel

    Asked by dimabrook on April 28, 2011 at 10:52 AM


    I clicked the Cancel button for my account, but Paypal gave me an error "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    Trying to figure out how to cancel the account. On JotForum it still say next renewal is May, 2011

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    JotForm Support

    Answered by mliz on April 28, 2011 at 11:16 AM


    Here's how to cancel your subscription via Paypal, please take note
    that you need to get to the latest payment/transaction:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Let us know if you still get problems with the cancellation.

    Thank you for using JotForm.