Account Canel

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    Asked on April 28, 2011 at 10:52 AM


    I clicked the Cancel button for my account, but Paypal gave me an error "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    Trying to figure out how to cancel the account. On JotForum it still say next renewal is May, 2011

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    Answered on April 28, 2011 at 11:16 AM


    Here's how to cancel your subscription via Paypal, please take note
    that you need to get to the latest payment/transaction:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Let us know if you still get problems with the cancellation.

    Thank you for using JotForm.