Why is my account suspended?

  • Profile Image
    Asked on June 01, 2020 at 08:41 PM
  • Profile Image
    Answered on June 02, 2020 at 02:56 AM

    your account was suspended because of your forms violated our Terms of Use. Upon review of your account, it was found that the Form has an ID field. So your account is suspended due to this.

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    Please make sure to add the widgets before the button in order for the system to recognize a valid collection.

    Thank you.

  • Profile Image
    Answered on June 02, 2020 at 06:13 AM

    Can I re-activate the form by adding those widgets?

  • Profile Image
    Answered on June 02, 2020 at 07:49 AM

    I have reactivated your account. So, you can now login and add the necessary widgets.

    Please note that if you do not add the widgets, the Reviewers team will suspend your account again.

    Let us know if you need any further assistance.