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    Left mouse button (left-click) actions not working on form elements in Win 8 (FF and Chrome)

    Asked by jgima on July 02, 2013 at 03:41 AM

    When editing a form in Firefox or Chrome (Win 8), the left mouse button does not work on form elements.  I have to RIGHT-click on a form element in order to make the Properties and Delete icon/buttons appear at the top right of the element; since this is a right-click, it makes the contextual menu appear at the same time, which is annoying since typically I'm not looking for the contextual menu. It's impossible to move an element up or down with the left mouse button; this has to be done with the right-click contextual menu (Move Up / Move Down). Appears not to be problem related to cookies or browser cache, since same problem in private browsing mode.

    In IE (Win 8), the left mouse button works fine, I can move elements up/down, etc.

    Here are the system details for each case from Thismachine.info :
    Firefox: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
    Chrome:  Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/27.0.1453.116 Safari/537.36
    IE: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0)

    This problem does NOT occur when using any browser on my Win 7 machine, so it may be a problem related to Windows 8.

    elements FF problem cache icon
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    JotForm Support

    Answered by EltonCris on July 02, 2013 at 05:42 AM

    Hi,

    I checked this on BrowserStack and it seems to work fine. I couldn't replicate the problem using Chrome and Firefox running on Windows 8.

    Here are my test:

    Windows 8 Firefox v.22

    http://screencast.com/t/nrGbB77sv

    Windows 8 Google Chrome v29.0.1535.3

    http://screencast.com/t/u2zouvuDFSQQ

    I am also asking informations from my colleagues who uses actual Windows 8 to investigate this further. We will let you know our findings. 

    Meantime, I would suggest to reset your browser settings if possible. I believed there shouldn't be an issue with these browsers as tested above. We also do not have reports similar to this from W8 users so it might be an issue on your end if I am correct with this.

    Thanks!

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    JotForm Support

    Answered by Welvin on July 02, 2013 at 05:53 AM

    Hi,

    I've tested the function to my Laptop with Win8 Installed and everything works fine. Here's a short video: https://shots.jotform.com/welvin/screen/Screencast_17-51_02-07-2013.ogv

    Please try to check your FF and Chrome Javascript Settings. Go to this website to check: Enable JavaScript. Enable javascript if it's currently disabled.

     

    Thanks